About Carer Gateway

Carer Gateway is a national support service funded by the Australian Government. It provides free, local services and supports to carers. A carer is anyone who supports a family member or friend who has a disability, mental health condition, chronic health condition, terminal illness, or is frail aged.

Wellways provides Carer Gateway services throughout Queensland and the New South Wales regions of Sydney and Nepean Blue Mountains.

Start your support journey

Register to start your carer support journey and begin receiving support.

Register for Carer Gateway

Available supports

Carer Gateway services are designed for carers, by carers to help build skills and reduce strain ensuring they are in the best emotional space for their important caring role.

Counselling

Talk through the joys, challenges and stresses you experience in your caring role with a qualified and experienced counsellor.
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In-Person Peer Support

Connect with other carers from your local community in a safe and supportive environment.
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Facilitated Coaching

Help make positive changes to your life by working one-on-one with a coach to identify, explore and reach your personal goals.
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Tailored Support Packages

Practical assistance to ensure you have access to the support you need when caring for a loved one.
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Emergency respite care

Access 24/7 support in the case of an emergency, knowing your loved one will be looked after.
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Multilingual Carer Services

Meet other carers from your community and talk with someone who understands you and your cultural background.
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Respite Provider Registration

If you are a respite provider, you can have your facility registered with Wellways Carer Gateway.
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Service locations

Toowoomba
Suite 1, 15-17 Kitchener Street, Toowoomba QLD 4350
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Townsville
Building 2, Tenancy 3, 86 Thuringowa Drive, Thuringowa Central QLD 4817
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Upper Mount Gravatt
1993 Logan Road, Upper Mount Gravatt QLD 4122
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Mackay
131 Victoria Street, Mackay QLD 4740
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Maroochydore
6/60 Wises Road, Maroochydore QLD 4558
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Mount Isa
53 Enid Street, Mount Isa QLD 4825
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Nerang
22 Nerang Street, Nerang QLD 4211
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North Lakes
Suite 2, 8/23 Discovery Drive, North Lakes QLD 4059
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Penrith
Suite 211-212, Level 1, 331 High Street, Penrith NSW 2751
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Rockhampton
2/87 Archer Street, Rockhampton QLD 4700
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Roma
29A Bowen Street, Roma, QLD 4455
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Bundaberg
Office 2,4 & 5, 140 George Street, Bundaberg West QLD 4760
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Cairns
1/325 Sheridan Street, North Cairns QLD 4870
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Campbelltown
Level 1, 178-180 Queen Street, Campbelltown NSW 2560
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Charleville
136 Edward Street, Charleville QLD 4470
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Carer Events

Healing Together: Nurturing Carer Relationships

Join us for this special event dedicated to supporting and empowering carers.
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Carer Resources

Tune in to care

A new podcast following the often challenging journey of five carers, from when they became a carer for a loved one to the moment they first reached out for help.

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Who is a carer

Many people don't see themselves as carers, they don't realise the support they provide is caring. Are you a carer?
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Carer experiences

Working together to support carers
In collaboration with The Carers Foundation, we've created a strong support system for carers to access much needed respite.
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Real people, real carer stories
Find out how five people in different situations go from not knowing they are a carers, to being proud of their caring role.
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Caring for the Young Carer
When young people feel that they matter, even if it's for just one hour each week or fortnight, they naturally find a sense of self and hope, and new ways of coping.
Continue reading

Contact us

Our Carer Gateway QLD and NSW teams are available 6am-10pm, 7 days a week.

To speak with one of our team members and for 24/7 emergency care respite, call 1800 422 737.

Carer Gateway general enquiries

For general enquiries about Carer Gateway services, complete this form and one of our friendly Carer Gateway team members will get back to you as soon as possible.

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Lived Experience
Consent

Translation services and resources

If you are more comfortable having a conversation in a language other than English, you can use the Translating and Interpreting Service (TIS).

TIS is available 24 hours a day, 7 days a week, and is accessible from anywhere in Australia for the cost of a local call on 131 450. TIS can translate in more than 150 languages.

Further translated resources are available via the Carer Gateway Website.

Our service delivery partners

Wellways provides Carer Gateway services in Queensland and the New South Wales regions of South West Sydney and Nepean Blue Mountains with its consortia partners:

Carer Gateway and Wellways Logos

Carer Gateway is a national service funded by the Australian Government.