Counselling

Talk through the joys, challenges and stresses you experience in your caring role with a qualified and experienced counsellor.

Two people sitting on a park bench under a tree speaking as if in a counselling session.

Caring for a loved one is important work. Some days caring might bring you great pleasure. Other days, it might seem overwhelming and isolating. No matter how you feel, talking can help.

Individual counselling or therapeutic group sessions offer a safe, non-judgmental space to talk about the joys, challenges and stresses you experience in your caring role. Speaking with a qualified and experienced counsellor can help you to explore your thoughts and feelings, share concerns and work on resolving specific problems including self-care, self-esteem, assertion and more.

Counselling is a free service available in-person, online using a secure telehealth platform or over the phone.

A young carer with his elderly mother in a Library

Carer Gateway Registration

Register to start your carer support journey and begin receiving support.
Register for Carer Gateway

Support pathways

Carer Hubs

Support for everyone who supports someone else. 
Find out more
A colourful van parked in front of a view of bushland and mountains.

Mobile Support

Meet Wanda – mobile carer support that comes to you.
Find out more

Multilingual Counselling

Carer Gateway Counselling is available in Korean, Hindi and Punjabi at the following locations:

  • Bankstown (Korean, Hindi, Punjabi)
  • Blue Mountains (Hindi, Punjabi)
  • Campbelltown (Korean)
  • Hawkesbury (Hindi, Punjabi)
  • Lidcombe (Korean)
  • Liverpool (Hindi, Punjabi)
  • Penrith (Korean, Hindi, Punjabi)

Contact us

Our Carer Gateway QLD and NSW teams are available 6am-10pm, 7 days a week.

To speak with one of our team members and for 24/7 emergency care respite, call 1800 422 737.

Carer Gateway general enquiries

For general enquiries about Carer Gateway services, complete this form and one of our friendly Carer Gateway team members will get back to you as soon as possible.

Lived Experience
Consent

Translation services and resources

If you are more comfortable having a conversation in a language other than English, you can use the Translating and Interpreting Service (TIS).

TIS is available 24 hours a day, 7 days a week, and is accessible from anywhere in Australia for the cost of a local call on 131 450. TIS can translate in more than 150 languages.

Further translated resources are available via the Carer Gateway Website.

Our service delivery partners

Wellways provides Carer Gateway services in Queensland and the New South Wales regions of South West Sydney and Nepean Blue Mountains with its consortia partners:

Carer Gateway and Wellways Logos

Carer Gateway is a national service funded by the Australian Government.

For more information visit the Australian Government Carer Gateway Website.