No matter what your caring role looks like, Carer Gateway is here to help.

Ask us about our free supports for carers. Call 1800 422 737 or visit

What is Carer Gateway?

Carer Gateway is a national support service funded by the Australian Government. It provides free, local services and supports to carers. Carer Gateway services are designed for carers, by carers to help build skills and reduce strain ensuring they are in the best emotional space for their important caring role.

Wellways provides Carer Gateway services throughout Queensland and the New South Wales regions of South West Sydney and Nepean Blue Mountains.

Who can access Carer Gateway?

Carer Gateway services are available to carers who support family members or friends with a disability, mental health condition, chronic health condition, terminal illness, or who are frail aged.

You don't need to be a new carer to use Carer Gateway services and accessing Carer Gateway does not impact any government assistance a carer may already be receiving – any carer can use the services at any time in their caring journey.

Are you a carer?

Carer Gateway supports carers with their own wellbeing to ensure they are in the best place to care for their loved one. If you provide unpaid care for a loved one, you may be a carer and there is support available for you.

Register for free Carer Gateway services now

Free support for carers

There are a lot of support services available to carers, but it can feel overwhelming figuring out what's best for your needs. Our team can help tailor support for your individual caring needs to ensure you are best placed to care for your loved one.
Find out more
Stephen caring for Natalie and dog outside

What services are available for Carers?

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    Multilingual Carer Services

    Is English a second language?

    You can access a range of services and supports in languages other than English including Punjabi, Hindi, Khmer, Vietnamese, Arabic, Mandarin, Cantonese, Cambodian and Korean.

    Find out more
  • Tune Into Care rounded tile web purple

    Tune in to care

    A podcast exploring the lives of carers.

    Follow carers Mary, Luna, George, Maya and Lena as they take you into their often challenging lives of caring for a loved one. This six episode podcast explores themes surrounding identity, doubt, guilt and seeking support.

    Listen now

How to access Carer Gateway

Our Carer Gateway QLD and NSW teams are available 6am-10pm, 7 days a week.

To register for services, call 1800 422 737 or visit for more information.

Emergency care respite is available 24 hours a day, 7 days a week by calling 1800 422 737.

Request for more information:

News and events:

    Carer stories

    Hear how Carer Gateway has helped carers in need of support.

    Maurice's story

    Maurice Petrin has been a carer for a long time. He has brought up his two sons alone since his divorce twenty years ago and he’s also had caring duties in the past for his 90-year-old dad.

    Read Maurice's carer story

    Caitlin's story

    21-year-old Caitlin lives in Liverpool in south-west Sydney with her mum. She is the full-time primary carer for her 60-year-old mother.

    Read Caitlyn's carer story

    Mirella's story

    Mirella is the primary carer for her 82-year-old mother-in-law, Laila. They live with Mirella’s husband and four daughters in Revesby, in south-west Sydney. Laila has always lived with Mirella’s family.

    Read Mirella's carer story

    Our service delivery partners

    Wellways provides Carer Gateway services in Queensland and the New South Wales regions of South West Sydney and Nepean Blue Mountains with its consortia partners:

    Respite Provider Registration

    If you are a respite provider interested in having your facility registered with Wellways Carer Gateway, please complete the form below.

    Expression of interest

    Who is a carer

    Many people don't see themselves as carers, they don't realise the support they provide is caring. Are you a carer?

    Contact us

    Carer Gateway is a national service funded by the Australian Government.