This website may not display properly using your current browser version. Please consider updating to a supported browser to get the most out of the Wellways website.

View this website for more information about supported browsers

No matter what your caring role looks like, Carer Gateway is here to help.

Call now on 1800 422 737 or visit

What is Carer Gateway?

Carer Gateway is a national support service funded by the Australian Government. It provides free support for carers through a network of regional Carer Gateway service providers.

Wellways Australia is the chosen service provider of Carer Gateway services throughout Queensland and the New South Wales regions of South West Sydney and Nepean Blue Mountains.

Who can access Carer Gateway?

If you support a family member or friend who has a disability, mental health condition, chronic health condition, terminal illness, or is frail aged you can access free supports via Carer Gateway.

You don't need to be a new carer to use Carer Gateway services – any carer can use the services at any time in their caring journey.

Are you a carer?

Many people don't see themselves as carers, they don't realise the support they provide is caring. Are you a carer?

What services are available for Carers?

How to access Carer Gateway

Our Carer Gateway QLD and NSW teams are available 6am-10pm, 7 days a week.

To register for services, call 1800 422 737 or visit for more information.

Emergency care respite is available 24 hours a day, 7 days a week by calling 1800 422 737.

Carers can also request a callback.

  • Stephen caring for Natalie and dog outside

    Carer Gateway services booklet

    There are a lot of support services available to carers, but it can feel overwhelming figuring out what's best for your needs.

    Read the booklet
  • Malia and dad walking outside

    Respite Provider Registration

    Express your interest in having your facility registered to provide respite services for Wellways Carer Gateway.

    Download expression of interest form

Carer Gateway in 2022

Participant stories

Hear from carers first-hand as they tell their stories.

Maurice's story

Maurice Petrin has been a carer for a long time. He has brought up his two sons alone since his divorce twenty years ago and he’s also had caring duties in the past for his 90-year-old dad.

Read Maurice's carer story

Caitlin's story

21-year-old Caitlin lives in Liverpool in south-west Sydney with her mum. She is the full-time primary carer for her 60-year-old mother.

Read Caitlyn's carer story

Mirella's story

Mirella is the primary carer for her 82-year-old mother-in-law, Laila. They live with Mirella’s husband and four daughters in Revesby, in south-west Sydney. Laila has always lived with Mirella’s family.

Read Mirella's carer story

Who delivers these services?

Wellways Australia provides Carer Gateway services in Queensland and the New South Wales regions of South West Sydney and Nepean Blue Mountains with its consortia partners:

Contact us

Carer Gateway is a national service funded by the Australian Government.