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What is Carer Gateway?

Carer Gateway is a national support service funded by the Australian Government. It provides free support for carers through a network of regional Carer Gateway service providers.

Wellways Australia is the chosen service provider of Carer Gateway services throughout Queensland and the New South Wales regions of South West Sydney and Nepean Blue Mountains.

Who can access Carer Gateway?

If you support a family member or friend who has a disability, mental health condition, chronic health condition, terminal illness, or is frail aged you can access free supports via Carer Gateway.

You don't need to be a new carer to use Carer Gateway services – any carer can use the services at any time in their caring journey.

What services are available for Carers?

Carer Gateway gives you access to a range of free services and supports to help you when you are caring for someone else, these include:

  • Carer Support Planning
    To help you identify what areas of support will best help you in your caring role and to develop a simple plan for ongoing support.
  • Counselling
    If you’re feeling stressed or overwhelmed, you can talk it through in a series of individual or group sessions with a professional counsellor.
  • In-Person Peer Support
    Get together with other carers to catch up, make connections and share stories, knowledge and experience.
  • Facilitated Coaching
    One-on-one support with a coach to help you to make positive changes to your own life by setting goals and working on a plan to achieve these goals.
  • Tailored Support Packages
    Practical assistance to ensure you have access to the resources you need when caring for someone, such as items to assist in your caring role and short-term respite.
  • Emergency Respite Care
    If something urgent or unforeseen happens that prevents you from being able to be there for the person you support, we can make sure they are looked after. Emergency respite is available 24 hours a day, 7 days a week.

How to access Carer Gateway

Our Carer Gateway team is available 6am-10pm, 7 days a week.

To register for services, call 1800 422 737 or visit for more information.

Emergency respite is available 24 hours a day, 7 days a week by calling 1800 422 737.

Carers can also request a callback.

Who delivers these services?

Wellways Australia provides Carer Gateway services in Queensland and the New South Wales regions of South West Sydney and Nepean Blue Mountains with its consortia partners:

  • Stephen caring for Natalie and dog outside

    Carer Gateway services booklet

    There are a lot of support services available to carers, but it can feel overwhelming figuring out what's best for your needs.

    Read the booklet
  • Malia and dad walking outside

    Respite Provider Registration

    Express your interest in having your facility registered to provide respite services for Wellways Carer Gateway.

    Download expression of interest form
Carer Gateway is a national service funded by the Australian Government.