Important update: NewAccess will cease all operations on 30 June 2026 and is no longer accepting new referrals.
For individuals seeking low-intensity mental health support, the Medicare Mental Health Check-in may be a suitable alternative. Referrals are not required, and you can access this service by calling 1800 595 212 (Monday to Friday, 8:30am–5:00pm, excluding public holidays). A trained professional will assess your needs and discuss appropriate support options.
About NewAccess
NewAccess mental health coaching is a free guided 6-session self-help program. It’s designed to give you the skills to manage everyday life stresses such as work, study, relationships, health, or loneliness.
The program is confidential, does not require a referral or mental health plan from your doctor, and is available via phone or video call or face to face upon enquiry.
NewAccess coaches use Low-intensity Cognitive Behavioural Therapy, a structured, evidence-based psychological treatment.