Accessibility
We are committed to ensuring that everyone feels welcome, supported, and valued when they visit us.
Our centre is designed to be accessible and inclusive, allowing you to focus on your wellbeing with ease and comfort. When you arrive, a staff member will welcome you at the entrance and provide any support you may need.
If you have specific needs or questions that aren’t covered here, please let us know or contact us before your visit.
Our centre is located at Lower Ground, 61-65 Anderson Street, Lilydale.
There is one level and one entrance that is flat and free of stairs.
- The entrance, accessible via the Coles Lilydale Village carpark on Anderson Street has double automatic sliding doors that open into the welcome space with reception, seating and a children’s corner.
Public Transport
- Train: Lilydale Train Station is about 900 metres or a 12-minute walk from our centre.
- Bus: The nearest bus stop on Castella St/Maroondah Hwy is 260 metres or a four-minute walk from our centre.
To view current timetables or to plan your public transport journey visit Journey Planner, Public Transport Victoria.
Bicycle
Our centre does not have bike racks or storage. The nearest bike racks are located in the Coles Lilydale Village carpark, approximately 100 metres from the centre.
Taxi
Please speak with staff if you require a taxi.
Parking
There are two dedicated disabled parking spots directly in front of our centre. Additional parking is available at the Coles Lilydale Village carpark, with direct access to the centre.
We are dedicated to creating a welcoming and accessible environment that supports you and your needs. Our spaces are thoughtfully designed to ensure ease of movement and to be accessible for wheelchairs and mobility aids.
Ground Floor
- Single-level centre, entrance with double automatic sliding doors.
- Flat and open pathways with no stairs our entire centre including consultation rooms with 85-cm wide doors.
Amenities and Features
- Welcome Space: Kitchenette with tea and coffee facilities, kid’s corner, computer kiosk, and phone charging station.
- Toilets: Two unisex toilets, including one accessible toilet with an 85 cm-wide door and shower.
- Laundry: Washing machine and dryer available to participants.
- Parent’s Room: Nursing recliner chair, children’s toys and activities, tea and coffee facilities, microwave, fridge, and changing table.
- Comfort Room: A quiet space available if you need a moment to yourself, equipped with sensory-friendly items for you to use as needed.
- Multi-faith Room: Wash facilities and a prayer mat to support spiritual practices.
- Community Art Space: Showcasing local artwork and collaborative projects.
- Community library: for borrowing, keeping or swapping books.
We strive to create an environment that respects and supports your needs, providing spaces where you can feel at ease and in control.
Lighting and Atmosphere
- Adjustable, dimmable lighting and low-light options, combined with a natural colour palette, create a calm and soothing environment.
- Soft-textured furniture, throw rugs, and cushions provide comfort and contribute to a relaxing atmosphere.
- Carpeted flooring and noise-absorbing materials help reduce background noise.
- Each room includes a variety of sensory items to support your needs as required.
Retreat Spaces
- Comfort Room: A quiet space available if you need a moment to yourself, equipped with sensory-friendly items for you to use as needed.
- Communal space: An open social/communal space with comfortable seating, kitchenette and a computer kiosk with phone charging available.
- Quiet room: A designated quiet consultation room is available, equipped with sensory items.
Additional Amenities and Features
- Parent’s Room: Nursing recliner chair, children’s toys and activities, tea and coffee facilities, microwave, fridge, and changing table.
- Toilets: Two unisex toilets, including one accessible toilet with an 85 cm-wide door and shower.
- Laundry: Washing machine and dryer available to participants.
- Community Art Space: Showcasing local artwork and collaborative projects.
- Community library: for borrowing, keeping or swapping books.
We strive to create a comfortable and accommodating environment to meet your needs.
Noise Reduction
- Carpeted flooring and noise-absorbing materials to most spaces to reduce sound and enhance privacy and quiet.
- Our centre is near streets and footpaths but receives only low levels of outdoor noise throughout.
Retreat Spaces
- Comfort Room: A quiet space available if you need a moment to yourself, equipped with sensory-friendly items for you to use as needed.
- Multi-faith Room: Features wash facilities and a prayer mat to support spiritual practices.
- Communal space: An open social/communal space with comfortable seating, community library, kitchenette and a computer kiosk with phone charging available.
- Quiet room: A designated quiet consultation room is available, equipped with sensory items.
Additional Amenities and Features
- Parent’s Room: Nursing recliner chair, children’s toys and activities, tea and coffee facilities, microwave, fridge, and changing table.
- Toilets: Two unisex toilets, including one accessible toilet with an 85 cm-wide door and shower.
- Laundry: Washing machine and dryer available to participants.
- Community Art Space: Showcasing local artwork and collaborative projects.
- Community library: for borrowing, keeping or swapping books.
If you require an Auslan interpreter or any other support, please contact us at 1300 000 252 before your visit.
Our spaces are designed to support your needs and provide a comfortable and welcoming environment.
Layout
Open and clear pathways to reduce disruption and ease navigation.
Lighting & Atmosphere
- Adjustable, dimmable lighting and low-light options and a natural colour palette create a soothing environment.
- All rooms are furnished with comfortable seating and soft textures for added comfort.
Retreat Spaces
- Comfort Room: A quiet space available if you need a moment to yourself, equipped with sensory-friendly items for you to use as needed.
- Communal space: An open social/communal space with comfortable seating, community library, kitchenette and a computer kiosk with phone charging available.
- Quiet room: A designated quiet consultation room is available, equipped with sensory items.
Additional Amenities and Features
- Parent’s Room: Nursing recliner chair, children’s toys and activities, tea and coffee facilities, microwave, fridge, and changing table.
- Toilets: Two unisex toilets, including one accessible toilet with an 85 cm-wide door and shower.
- Multi-faith Room: Features wash facilities and a prayer mat to support spiritual practices.
- Laundry: Washing machine and dryer available for current participants.
- Community Art Space: Showcasing local artwork and collaborative projects.
- Community library: for borrowing, keeping or swapping books.
Service dogs are always welcome at our centre.
Our staff are here to assist with any support you may need to access facilities.
If you require further information or support for your visit, please call us on 1300 000 252.
More information
You’ll find information about all Wellways Mental Health and Wellbeing Local Services, including locations, available supports, and contact details, on our dedicated service page.
