Accessibility

We’re committed to making everyone feel welcome, supported, and valued when they visit us. Our centres are designed with accessibility and inclusion in mind, and we continually strive to meet your unique needs so you can focus on your wellbeing with ease.

If you have specific needs or questions that aren’t covered here, please contact us before your visit.

Our centre is located at 90-94 Nunn Street, Benalla.

There is a single entrance with a flat entry and two steps leading to the main floor.

Public Transport

  • Bus: The closest bus stop is at Bridge Street, around 76 metres or a one-minute walk from our centre.

To view current timetables or to plan your public transport journey visit Journey Planner, Public Transport Victoria.

Bicycle

There are no bike racks at our centre, but you’re welcome to securely store your bike in our foyer.

Taxi

Please speak with reception staff if you require a taxi.

Parking

There is two-hour paid parking and a disability parking spot in front of the entrance on Nunn Street.

We are dedicated to creating a welcoming and accessible environment that supports you and your needs. Our spaces are thoughtfully designed to ensure ease of movement and to be accessible for wheelchairs and mobility aids.

  • The centre is on one level, with an entrance that has double automatic sliding doors.
  • Flat pathways and open pathways to our welcome space, consultation rooms, and a unisex accessible toilet with a 92cm-wide door.
  • Kitchenette with tea and coffee facilities for your convenience. Computer kiosk with phone charging available.

We strive to create an environment that respects and supports your needs, providing spaces where you can feel at ease and in control.

Lighting and Atmosphere

  • Adjustable, dimmable lighting and a natural colour palette create a soothing environment.
  • Many consultation rooms have large windows that allow natural light.
  • Comfortable furniture with soft textures in all rooms.
  • Carpeted flooring and noise-absorbing materials in some spaces to reduce sound.

Retreat Spaces

  • If you need a quiet, low-sensory space to retreat to, our staff can help you find one and provide sensory-friendly items designed for you to use as needed.

Amenities

  • One unisex accessibility toilet.
  • Kitchenette with tea and coffee facilities for your convenience. Computer kiosk with phone charging available.

We strive to create a comfortable and accommodating environment to meet your needs.

Noise Reduction

  • Carpeted flooring and noise-absorbing materials to most spaces to reduce sound and enhance privacy and quiet.
  • Some consult rooms may experience on-street noise from Nunn Street, however, quieter options are available further away from the street.

Retreat Spaces

  • If you need a quiet, low-sensory space to retreat to, our staff can help you find one and provide sensory-friendly items designed for you to use as needed.

Amenities

  • One unisex accessibility toilet.
  • Kitchenette with tea and coffee facilities for your convenience. Computer kiosk with phone charging available.

If you require an Auslan interpreter or any other support, please contact us at 1800 000 842 before your visit.

Our spaces are designed to support your needs and provide a comfortable and welcoming environment. They feature open and clear pathways to reduce disruption and ease navigation.

Lighting & Atmosphere

  • Natural lighting, dimmable lighting options.
  • All consultation rooms have flat and open pathways. Some rooms are larger than others.
  • Warm, natural colour palette to create a calm and soothing environment throughout.
  • Carpeted flooring and noise-absorbing materials to most spaces reduce sound and enhance privacy and quiet.

Retreat Spaces

  • If you need a quiet, low-sensory space to retreat to, our staff can help you find one and provide sensory-friendly items designed for you to use as needed.

Amenities

  • One unisex accessibility toilet.
  • Kitchenette with tea and coffee facilities for your convenience. Computer kiosk with phone charging available.

Service dogs are always welcome at our centre.

Our staff are here to assist with any support you may need to access facilities.

If you require further information or support for your visit, please call us on 1800 000 842.

More information

You’ll find information about all Wellways Mental Health and Wellbeing Local Services, including locations, available supports, and contact details, on our dedicated service page.

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Mental Health and Wellbeing Local

Supporting the mental health and wellbeing of Victorian communities, providing a convenient access point for support.
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