You have the right to give feedback. You can make a complaint, give us a compliment or make a suggestion.
If you don’t want to talk to us directly, you can talk to a complaints organisation in your state or territory.
You have the right to give feedback. You can make a complaint, give us a compliment or make a suggestion.
If you don’t want to talk to us directly, you can talk to a complaints organisation in your state or territory.
You can raise a complaint, compliment or give feedback by:
You can talk to someone else you trust like a peer worker or independent advocate who can pass this information on to someone on your behalf. For surveys and Listening Spaces, talk to our staff about any upcoming opportunities.
A family member or friend may assist you to provide feedback. You also have the right to use translation/interpreter services or an independent advocate.
Our Helpline can assist you with giving feedback or providing referrals to these support organisations.
You can also get assistance from complaints organisations in your state or territory listed below.
The NDIS Quality and Safeguards Commission (NDIS Commission) is available to receive complaints about NDIS funded services provided to a person with disability.
If you have a concern about NDIS supports provided by Wellways, it is important you talk about it.
Phone (toll free): 1800 035 544
Website: ndiscommission.gov.au
If you are unhappy with the way we have managed your complaint, you can lodge an appeal with our Chief Executive Officer. Alternatively, you can lodge your complaint or make an appeal to the relevant appeals body in your state or territory.
Wellways acknowledges Aboriginal and Torres Strait Islander People as the traditional owners and custodians of the land on which we live, work and play and pays respect to their Elders past and present.
We are committed to inclusive communities, workplaces, policies and services for people of all backgrounds, genders, sexualities, cultures, bodies and abilities.
© 2022 Wellways ACN: 093 357 165