If you are a carer who speaks English as a second language we are making access to Carer Gateway services easier for you.

Carers across South West Sydney and Nepean Blue Mountains can now access Facilitated Coaching, In-Person Peer Support and Counselling services in a range of languages including Punjabi, Hindi, Khmer, Vietnamese, Arabic, Mandarin, Cantonese, Cambodian and Korean.

Receiving support in your own language can have a significant impact on your overall wellbeing. Our Carer Gateway multilingual services give you the opportunity to meet other carers from your community and the comfort of talking things through with someone who understands you and your cultural background.

What services can you access?

Facilitated Coaching: work with a carer coach to set achievable goals.

Available in Arabic.

In-Person Peer Support: connect with other carers in similar circumstances.

Available in Arabic, Cantonese, Mandarin and Vietnamese.

Counselling: a safe space to share your thoughts with a qualified counsellor.

Available in Korean, Hindi and Punjabi.

Facilitated Coaching

Mary has been caring for her son for 32 years and says that being able to talk to someone in her own language makes all the difference. Since meeting with Arabic speaking carer coach, Haya, Mary is more relaxed, happier and sleeping better. Watch Mary’s story:


Lena never thought counselling was something she would access but after reaching out for help with respite care for her father, she now understands just how important it is to take a step back and look after herself. Watch Lena’s story:

In-Person Peer Support

Theresa meets with her Vietnamese speaking carer support group once a fortnight. She says that it's nice to talk in her own language and connect with other carers who might not speak English. The group offers a place for carers to listen, talk and be there for one another. Watch Theresa’s story:

Where are these services delivered?

Multilingual services

More carer stories

Carers Mary, Yimei, Maggie, Theresa and Christi share their stories in their own languages.

Watch here

Translation services and resources

If you are more comfortable having a conversation in a language other than English, you can use the Translating and Interpreting Service (TIS).

TIS is available 24 hours a day, 7 days a week, and is accessible from anywhere in Australia for the cost of a local call on 131 450. TIS can translate in more than 150 languages.

Further translated resources are available via the Carer Gateway Website.

Contact us

Call: 1800 422 737

Visit: carergateway.gov.au

Out now - Tune in to care!

A new podcast following the often challenging journey of five carers, from when they became a carer for a loved one to the moment they first reached out for help.
Listen now
Tune Into Care rounded tile web purple