Rachael leads Carer and Family Services with a clear focus on bringing the National Carer Strategy to life through practical, community-led innovation. With lived experience supporting someone in her life and a strong background in the not-for-profit sector, she is committed to shaping access pathways and supports that are accessible, simple, and informed directly by the people who use them.
Her leadership is grounded in systems thinking, carer-led service design, and continuous improvement. She guides major reforms across Wellways’ Carer Gateway portfolio in Queensland and New South Wales, strengthening partnerships, improving outcomes, and ensuring that strategy translates into real and meaningful change for those who support someone else.