Annual Review 2024-25

Late 2024

Expanding carer services in response to the national carer strategy

In December 2024, the Department of Social Services released the National Carer Strategy and Action Plan, setting clear priorities to better recognise and support Australia’s three million unpaid carers. This created a timely opportunity for Wellways to expand the support we provide through the Carer Gateway.

In response, we moved quickly to strengthen access and inclusivity across our services. We launched Wanda , our mobile carer support service, bringing free face-to-face support directly to communities across the Blue Mountains and regional Queensland. We also established Carer Gateway Carer Hubs , co-designed with carers to create simple, locally connected pathways to holistic support.

Through strong partnerships with our strategic partners these new initiatives are making it easier for carers to get the right help at the right time, in line with the national strategy.

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Meet Wanda: Carer support vehicles that come to you

Late 2025

Connecting with carers over breakfast

Building on the success of last year’s event, Wellways hosted our second annual Carers Week Breakfast on the Sunshine Coast in October 2025, bringing together carers from across the region alongside partners including Little Dreamers, Arafmi Queensland, Carers Queensland, The Carers Foundation and The Parkinson’s Centre.

The event provided carers with a much-needed opportunity to pause, connect and recharge, while enjoying breakfast and hearing from keynote speakers Judy and Tim Sharp, creators of the world-renowned Laser Beak Man. With every seat taken, the event was fully booked, and demonstrated the value of creating dedicated spaces that recognise and support carers in our communities.

Late 2025

A third season to care about

In late 2025, we released season three of our carer podcast, Tune in to Care. This season, listeners are introduced to four carers in their everyday environments, exploring their stories of challenge, resilience and the impact that innovative support has had on their lives.

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Tune in to Care - Season 3

Join new host, Billy Bentley, and embark on a journey to meeting carers where they are at, diving into their stories, challenges and triumphs and how innovation can transform the support they need.

Listen now

Continue Exploring

Continue exploring more of the highlights from across the business in the 2023-24 Annual Review.

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In 2024-25, Wellways strengthened lived experience leadership, deepened reconciliation, expanded services, and invested in our people - advancing advocacy, innovation and community-led change across Australia.

Go back to Overview

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Lived Experience

Wellways has continued to strengthen lived experience leadership at Executive level and launched a research committee to ensure decisions and strategies are guided by lived experience.

Reconciliation

Reconciliation is everyone’s business at Wellways. We are proud to share that our Stretch Reconciliation Action Innovate Plan has been endorsed by Reconciliation Australia.

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Advocacy at Wellways

Standing up for what we believe in is core to Wellways. We advocate on behalf of people with lived experience, disability, carers and families, challenging stigma, inequity and exclusion through engagement with government, peak bodies, and by empowering our people to speak up.

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Specialist Mental Health Services

Our mental health services continue to grow and evolve, with ListenWell relaunched, new Medicare Mental Health Centres opening in QLD and NSW and expanded suicide prevention support through Universal Aftercare.

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Our People

Over the past year, we’ve strengthened connection, inclusion and support for our people through Together at Wellways, the Positive Culture Strategy, leadership training, and Pride celebrations, helping everyone feel empowered to bring their whole selves to work.