About our multilingual carer services
For carers who have diverse cultural and language backgrounds, we understand receiving support in your own language and cultural awareness is important. Wellways Carer Gateway can support with an array of skilled team members from various backgrounds and languages from Arabic and Vietnamese, to Hindi and Korean. We can also support carers to find language support in their local area if we can not directly help.
Translated resources
If you are more comfortable having a conversation in a language other than English, you can use the Translating and Interpreting Service (TIS). TIS is available 24 hours a day, 7 days a week, and is accessible from anywhere in Australia for the cost of a local call on 131 450. TIS can translate in more than 150 languages.
When you call TIS, an operator will ask you what language you need. Tell the operator in English the language you speak. The operator will then connect you with an interpreter who speaks your language. You may need to wait on the line for the interpreter, or the operator may need to call you back when an interpreter is available.
Once you are speaking with the interpreter, explain to them that you would like to contact Carer Gateway on 1800 422 737 and the interpreter will call for you. Once Carer Gateway answers the phone, the interpreter will interpret your conversation.
Carer Gateway also provides a range of translated fact sheets and real life stories in a variety of different languages.
Diverse carer community
Watch and listen to the stories of real carers from diverse backgrounds who have received invaluable support by reaching out to Wellways Carer Gateway. Each video is available to watch in language and in English with language subtitles.
More carer experiences
We have curated a YouTube playlist of all of our carer experience videos including those in our carers first languages.
Resources for carers
Breaking Barriers
About Carer Gateway
Carer Gateway is a national support service funded by the Australian Government providing free, local services and supports to carers. If you provide unpaid care for a loved one, you may be a carer and there is support available for you. No matter what your caring role looks like, Carer Gateway is here to help.
Carer Gateway Registration
Contact us
Our Carer Gateway QLD and NSW teams are available 6am-10pm, 7 days a week.
To speak with one of our team members and for 24/7 emergency care respite, call 1800 422 737.
Carer Gateway general enquiries
For general enquiries about Carer Gateway services, complete this form and one of our friendly Carer Gateway team members will get back to you as soon as possible.
Carer Gateway is a national service funded by the Australian Government.
For more information visit the Australian Government Carer Gateway Website.