The Arabic speaking community within South West Sydney face substantial barriers to mental health service engagement. This CALD Toolkit was developed as a resource informed by the Wellways CALD Project, providing organisations with a guide to engaging Arabic speaking communities within mental health services and reduce barriers to service access.
CALD Toolkit guides
You may choose to access whichever chapter that is relevant to your needs as each is a stand-alone resource. However, for the most comprehensive understanding, we recommend reading the entire CALD Toolkit.
A Practical Guide to CASI Framework
This Culturally Accommodating and Safe Interface (CASI) framework identifies ten essential values that define what a CASI would encompass for an Arabic speaking person.
A Marketing Guide to Engaging Arabic Speaking Communities
A guide for organisations implementing marketing campaigns and community outreach with the aim to engage Arabic speaking communities (ASCs).
SICAS Questionnaire - Worker’s Guide
The Social Integration and Cultural Affiliation Scale (SICAS) questionnaire is a tool that aims to assist mental health workers who are supporting Arabic speaking clients to understand the extent of a client’s social integration and level of cultural affiliation.
A Guide to Partnerships with Arabic Speaking Stakeholders
Partnerships are an important part of building the rapport of an organisation within the community they are serving, and a powerful marketing tool.
Service Provision Recommendations
This guide looks at the steps your organisation can take to ensure the services you provide reflect the needs of the Arabic speaking communities (ASCs) you seek to work with.