What is the Way Back Support Service?

The Way Back Support Service provides practical, non-clinical support following a suicide attempt. The service aims to assist individuals and their families by linking them with appropriate support services to help manage life situations and challenges. This includes providing education and awareness and being a sounding board to help increase resilience and coping.

People who have attempted suicide are identified as being at significant risk and the 24 hours, one week and up to three months following a suicide attempt are critical to ensuring people keep safe and have the opportunity to work through the hardships which are affecting their lives.

The Way Back Support Service is delivered by Wellways Australia in partnership with Beyond Blue and the Primary Health Networks in the Murrumbidgee region in NSW and the Murray, Great South Coast and Gippsland regions in Victoria.

How does it work?

The Way Back Support Service is delivered to people who have been admitted to hospital following a suicide attempt. Depending on your location, participants can be referred through a number of channels including Hospitals, Community Mental Health Teams, GPs, family or friends.

Following your discharge from hospital a Wellways support coordinator will make contact with you. Over the following three months, your support coordinator will keep in touch with you either face-to-face, by phone and/or email. The level of support provided is based on your individual needs. 

The Way Back Support Service can assist by:

  • providing you with encouragement and support 
  • helping you follow your hospital discharge and safety plan
  • assisting you to remain connected to your support networks 
  • supporting you to connect with your GP and other services that may help you in your journey to recovery

Need more information?

Far North Queensland (Cairns, Innisfail, Tully, Tablelands, Mossman, Georgetown)
Email: cairnswayback@wellways.org
Telephone: 07 3184 3333

Murrumbidgee, NSW (Wagga Wagga, Deniliquin, Griffith, Young)
Email: waybacksupport@wellways.org
Telephone: 02 5925 5911

Western Victoria (Ballarat, Horsham)
Email: thewaybackgrampians@wellways.org
Telephone: (03) 4333 0251

Great South Coast, Victoria (Warrnambool)
Email: thewaybackgsc@wellways.org
Telephone: (03) 4333 0251

Murray, Victoria (Mildura)
Email: thewaybackmurray@wellways.org
Telephone: 1300 224 012

Gippsland, Victoria (Warragul, Wonthaggi, Traralgon)
Email: thewaybackgippsland@wellways.org
Telephone: (03) 5622 4140

For urgent or emergency assistance contact:



The Way Back Support Service is funded by Murrumbidgee PHN, Western Victoria PHN, Gippsland PHN and Murray PHN. The Primary Health Networks Program is an Australian Government Initiative.