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Contact Helpline

Call: 1300 111 500

Helpline is available Monday to Friday, from 9am to 9pm, except on public holidays.

What is the Wellways Helpline?

People can call Helpline to talk to someone who cares and receive:

  • information about mental health, wellbeing and recovery
  • short-term therapeutic support, including our scheduled call program
  • tips and strategies for coping with mental health issues, including how to support a friend or family member
  • links to support groups, education programs and local community activities
  • general information about mental health related programs and services

All our Helpline volunteers are ‘peers’, people who have a lived experience of mental health issues.

How can Wellways Helpline help?

People struggling with their mental health are supported to:

  • handle negative emotions
  • develop and strengthen coping skills
  • feel less lonely or isolated
  • get information about community supports and services


Families and friends are supported to:

  • reduce feelings of frustration or of being ‘stuck’
  • decrease anxiety
  • develop coping strategies
  • gain a greater sense of awareness and hope