Helpline 1300 111 500 | Support and advice

What is the Wellways Helpline?

A free, confidential, and non-judgmental service providing mental health information, wellbeing support and referral advice for people with a mental health issue, as well as carers and family members.

People can call our mental health Helpline to talk to someone who cares and receive:

information about mental health, wellbeing and recovery
short-term therapeutic support, including our scheduled call program
tips and strategies for coping with mental health issues, including how to support a friend or family member
links to support groups, education programs and local community activities
general information about mental health related programs and services

All our Helpline volunteers are ‘peers’, people who have a lived experience of mental health issues.

How can Wellways Helpline help?

People struggling with their mental health are supported to:

handle negative emotions
develop and strengthen coping skills
feel less lonely or isolated
get information about community supports and services

Families and friends are supported to:

reduce feelings of frustration or of being ‘stuck’
decrease anxiety
develop coping strategies
gain a greater sense of awareness and hope

Contact Helpline

Call: 1300 111 500

Helpline is available Monday to Friday, from 9am to 9pm, except on public holidays.

Wellways acknowledges Aboriginal and Torres Strait Islander People as the traditional owners and custodians of the land on which we live, work and play and pays respect to their Elders past and present.

We are committed to inclusive communities, workplaces, policies and services for people of all backgrounds, genders, sexualities, cultures, bodies and abilities.

We can arrange interpreter services for most languages.