For 2017 Christmas hours, see below

Wellways Helpline is an information, support and referral service that provides information to people experiencing mental health issues, as well as their family, friends and carers.

It is a volunteer phone service staffed by people who have been there. This may be someone with their own personal experience, or someone who cares for a family member or friend with mental health issues.

Helpline provides information about mental health and the mental health system, links with clinical and community services and weekly outgoing phone calls (when referred from a mental health worker or case manager).

Helpline 1300 111 500 is a national service, operating Monday to Friday, 9am to 9pm (EST, excluding public holidays).

People with mental health issues are supported to:

  • feel less distressed
  • cope better
  • feel less lonely or isolated
  • get information about community supports

Families and friends are supported to:

  • reduce feelings of frustration or being ‘stuck’
  • decrease anxiety
  • develop coping skills
  • regain hope

Find out more about becoming a Helpline volunteer.

Helpline over Christmas 2017

Helpline will be open over the Christmas period, which will enable us to continue supporting individuals when they need it most. Whether that be providing emotional support over the phone or providing information on social engagement activities during the festive season. 

Calls to participants over X-mas period
As many workers go on leave over the Christmas period, we are offering to provide 1-2 phone calls to participants to check-in with them and provide emotional support when their worker is not available. This is different to the weekly scheduled calls we offer and do not require a referral form. Please email us if you have any questions.

Christmas Operating Hours
Helpline will operate with modified hours from 21 December to 5 January.

18-20 December (9am-9pm) 
21 December (9am-5pm)
22 December (9am-1pm)
23-26 December (CLOSED)
27-29 December (10am-4pm)
1 January to 30 December (CLOSED)
2-5 January (10am-4pm)  
6-7 January (CLOSED)
8 January Return to regular hours (9am-9pm, Monday to Friday)