What is the Wellways Helpline?

Helpline is for people experiencing issues with their mental health and wellbeing. It provides support to individuals, families, friends and carers as well as professionals and the community.

All our Helpline volunteers are ‘peers’, people who have a lived experience of mental health issues.

Helpline is an empathetic, respectful and non-judgmental service that provides:

  • information about mental illness, treatment and recovery
  • short-term support, including scheduled calls
  • tips and strategies for coping with mental health issues, including how to support a friend or family member
  • links to support groups, education programs and local community activities
  • general information about programs, services and the NDIS

How you can use the Helpline

Call 1300 111 500

Helpline is available Monday to Friday, from 9am to 9pm, except public holidays.

How our Helpline can help

People struggling with their mental health are supported to:

  • handle negative emotions
  • cope better
  • feel less lonely or isolated
  • get information about community supports

Families and friends are supported to:

  • reduce feelings of frustration or of
  • being ‘stuck’
  • decrease anxiety
  • develop coping skills
  • gain hope

If you don’t know which way to turn, who to talk to or need support to understand the mental health system, call our Helpline.

Further information

If you need any information feel free to call us on 1300 111 400 or email enquiries@wellways.org.