The Commonwealth Government is rolling out a range of new early-intervention services and supports for carers throughout Australia. These new services have been designed for carers, based on research and evidence that shows the best way to support carers is to help them early in their caring role, increase their skills and reduce the strain of caring.

These new services will help carers get the support they need before reaching crisis point.

Wellways has been announced as a Carer Gateway Service Provider (CGSP) throughout Queensland and the New South Wales regions of South West Sydney and the Nepean Blue Mountains for the Integrated Carer Support Service (ICSS) developed by the Department of Social Services (DSS). We are the lead agency in the delivery of the Government's new carer services and will be supported by our consortia partners Dementia Australia, Little Dreamers, North-West Rural Health and Selectability.

Information for carers

Carers are encouraged to register their interest in the new Carer Gateway Support Services to receive information updates and news through regular email communications.

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Carer services careers

If you are seeking jobs and careers with the Carer Gateway Support Services provided by us, register your interest to be kept up to date of new career opportunities in Queensland, South West Sydney and Nepean Blue Mountains.

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Wellways is proud of our peer workforce and with the changes to carer services, we are keen to build our carer peer workforce. If you are a carer, please register to be kept informed about the changes to carer services. We also encourage you to consider registering to become a trained peer worker.

Why are carer services changing?

To improve support for carers, the Commonwealth Government has undertaken research and engaged with stakeholders over 2 years to re-design services. This has resulted in the development of the Integrated Carer Support Service delivery model. 

Improvements include the introduction of new early-intervention services and a new service delivery model that will provide carers with a support system that is easy to navigate and provides a consistent experience across the country.

When do the changes take effect?

The Commonwealths Government has announced that from April 2020 the new service delivery model designed by carers, for carers to help them get the support they need early, before reaching crisis point should be fully implemented and operational.

Existing carer service providers will have their funding extended until 31 May 2020 to ensure continuity of support to carers during the important transition to the new Carer Gateway Service Providers.

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Have any concerns?

We will do our best to engage with all current providers, their employees and carers throughout the transition period, but issues can occur. If you have a concern about the transition from existing carer services to the new Carer Gateway and the service delivery model, it is important that you talk about it. 

If you are in Queensland or the New South Wales areas of South West Sydney and Nepean Blue Mountains, any concerns can be made to Wellways by phoning: 1300 111 400 or completing our contact form.