Following advice from health authorities to protect the health and safety of our participants, our staff and the community we are taking measures to reduce the risk of spread of COVID-19.

On this page

Taking care of yourself
Our services and programs
How we're minimising the spread of COVID-19
Support available

Taking care of yourself

Keep informed

It’s important to get accurate information from credible sources. You can access more information from:
Australian Government website
World Health Organization
NDIS website
Coronavirus (COVID-19) advice for people with disability

Check for symptoms

Should you or someone you live with begin to feel unwell or experience any symptoms such as fever, a cough, sore throat or fatigue, call your GP and follow their advice.

Stay at home

Self-isolation or self-quarantine involves staying home and avoiding public places, like restaurants or shopping centres. Please call your support coordinator if or when you are sick.

Our services and programs

Wellways continues to take measures to reduce the risk of spread of COVID-19 to protect the health and safety of our participants, our staff and the community.

For Victorian participants:

Our offices in Victoria are restricted to essential staff only and walk-in services have been suspended pending advice from Victorian health authorities.

Staff working at any Wellways offices or sites across Victoria are required to wear a mask at all times.

Please note that the Department of Health and Human Services (DHHS) requires Wellways staff to wear a single use mask while providing face-to-face services indoors and outdoors. Masks are encouraged to be worn but not mandatory for participants receiving face-to-face services.

Non-essential and face-to-face services, programs and events in Victoria have now been cancelled, postponed or modified.

For NSW Participants:

Wellways continues to provide walk-in and face-to-face services throughout NSW.

NSW Health strongly recommends Wellways participants and staff wear a single use mask when physical distancing cannot be maintained.

COVID-19 case locations in NSW

NSW Health also require Staff to actively ask participants about COVID-19 symptoms on arrival.


For participants in ACT, QLD and ACT

Wellways offices in the Australian Capital Territory,  Queensland and Tasmania have reopened and now providing walk-in services, with physical distancing requirements in place.

Face-to-face services, programs and events are being re-introduced, with physical distancing requirements in place. Please contact your local Wellways office or support coordinator for further information on what activities are being held.

Office locations


How we're minimising the spread of COVID-19 in our offices

Remote working and flexible working

Wellways has always enabled flexible working practices for our people. We are further promoting flexible working approaches during this time. This means that we will have a mix of staff in the office and working from home. Our workgroups and teams are having a 30-minute touch base each morning to check in on daily work progress and personal check-ins.

Physical distancing (social distancing)

We will exercise physical distancing (formally known as social distancing) and best practice hygiene protocols.

Quick and informed responses to COVID-19

Wellways has established a COVID-19 Working Group who meets weekly to discuss our response to COVID-19 and we are providing our team members with up to date information from credible sources in relation to COVID-19 and the implication for workplace practices.


Support is available

Important numbers

National Coronavirus Health Information Line - 1800 020 080. This service operates 24 hours a day, seven days a week.
Health Direct - 1800 022 222 – for health advice from a registered nurse.
Translating and Interpreter Service - 131 450.

Looking after your mental health

It’s normal to feel unsettled or overwhelmed by news of an outbreak, so please look after your mental health.
Check out our Wellways k.i.t. for resources on taking care at this time.

If you are experiencing heightened anxiety or stress because of current events, Wellways Helpline can help. Call 1300 111 500. It provides support from 9am – 9pm Monday to Friday.