Following advice from health authorities to protect the health and safety of our participants, our staff and the community we are taking measures to reduce the risk of spread of COVID-19.

On this page

Taking care of yourself
How we're minimising the spread of COVID-19
Support available

We are taking measures to reduce the spread of COVID-19 to do our part to protect participants, their supporters, our teams and the communities in which we work. If you or someone you live with  feel unwell or experience any symptoms such as fever, a cough, sore throat or fatigue, get tested as soon as you can and isolate until you receive further advice from the health department.  You must not leave your home for any reason other than getting a test, except in an emergency, including escaping family violence.

If you been in contact with a Wellways workers or participant and are unwell or have been exposed to COVID-19 please advise us immediately by emailing

Current COVID-19 Omicron wave

To help slow the spread of COVID-19 our team is working from home where we can and transitioning participants to online services, where appropriate.

While our offices remain open, we encourage you to call us first.

Masks are required to be worn while inside all Wellways sites and offices, as well as ensuring you remain physical distanced from others.

Taking care of yourself

Keep informed

It’s important to regularly check your local health restrictions and guidelines. You can access more information from your state or territory Health Department. General advice about COVID-19 is available on the Australian Government website and NDIS website.

Stay at home if you are unwell

Get tested as soon as you can if you feel unwell. Self-isolation or self-quarantine involves staying home and avoiding public places, like restaurants or shopping centres. Please call your key worker if or when you are sick.

Look after your mental health

It is understandable if the pandemic is making you feel unsettled or overwhelmed. 

If you are experiencing heightened anxiety or stress because of current events, Wellways Helpline can help. Call 1300 111 500. It provides support from 9am – 9pm Monday to Friday. 

Resources to help take care at this time are on our Wellways k.i.t.


How we're minimising the spread of COVID-19 in our offices

Remote working and flexible working

Wellways has always enabled flexible working practices for our people. Throughout the pandemic, we are working from home and providing virtual supports, when appropriate. 

COVID-safe work practices

We exercise physical distancing and best practice hygiene protocols. PPE and Rapid Antigen Tests are used by all staff in line with local health department requirements.

Rolling up our sleeves

We know that getting vaccinated against COVID-19 protects the people we work with. 

Only fully vaccinated workers at Wellways work in the community. This applies to every Wellways worker, regardless of their role or location (unless a medical exemption applies). 

Quick and informed responses to COVID-19

Wellways has established a COVID-19 Working Group that meets regularly to discuss our response to COVID-19 and we are providing our team members with up to date information from credible sources in relation to COVID-19 and the implication for workplace practices.


Support is available

Important numbers

National Coronavirus Health Information Line - 1800 020 080. This service operates 24 hours a day, seven days a week.
Health Direct - 1800 022 222 – for health advice from a registered nurse.
Translating and Interpreter Service - 131 450.

24/7 Support

Beyond Blue
Anyone feeling anxious or depressed
1300 22 4636

Kids Helpline
Counselling for young people aged 5 to 25
1800 55 1800

Anyone having a personal crisis
13 11 14