The Australian Government is investing $550 million into services for carers.

New services include face to face counselling, planning assistance and financial packages.

If you support a family member or friend who has a disability, mental health condition, chronic health condition, terminal illness, or is frail aged, then these free services are for you.

Wellways is your first point of contact for Carer Gateway services in Queensland, South West Sydney and Nepean Blue Mountains.


Accessing carer services

How to access these services

Please register your interest in the new Carer Gateway Support Services by completing the expression of interest form below. 

It’s our job to keep you informed of the expanded Carer Services, when the services will be available and how you will access the services.

Where they will be available

Wellways Australia will be your first point of contact for all Australian Government funded carer services across Queensland, South West Sydney and Nepean Blue Mountains.

If you live in any of these areas, register your interest in accessing support.

Register your interest


If you know of any carers who would benefit from receiving Carer Services, please encourage them to register their interest by sharing this page.

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Your current carer services 

Carers can continue to access support through their current service providers until the new Carer Gateway Service Providers start delivery services in April 2020.


Useful links


Our consortium partners


Have any concerns?

We will do our best to engage with all current providers, their employees and carers throughout the transition period, but issues can occur. If you have a concern about the transition from existing carer services to the new Carer Gateway and the service delivery model, it is important that you talk about it. 

If you are in Queensland or the New South Wales areas of South West Sydney and Nepean Blue Mountains, any concerns can be made to Wellways by phoning: 1300 111 400 or emailing


Wellways Peer Workforce

Wellways is proud of our peer workforce and with the changes to carer services, we are keen to build our carer peer workforce. 

Register on our careers page to be kept informed about carer services job opportunities. 


Carer Gateway is a national service funded by the Australian Government.