What is Carer Gateway?

Carer Gateway is a national support service funded by the Australian Government. It provides free support for carers through a network of regional Carer Gateway service providers.

Wellways Australia is the chosen service provider of Carer Gateway services throughout Queensland and the New South Wales regions of South West Sydney and Nepean Blue Mountains.

Who can access Carer Gateway? 

If you support a family member or friend who has a disability, mental health condition, chronic health condition, terminal illness, or is frail aged you can access free supports via Carer Gateway. 

You don't need to be a new carer to use Carer Gateway services – any carer can use the services at any time in their caring journey.

What services are available for Carers? 

Carer Gateway gives you access to a range of free services and supports to help you when you are caring for someone else, these include:

Carer directed support

Practical assistance to ensure you have access to the resources you need when caring for someone, such as items to assist in your caring role and short-term respite.

Carer support planning

There are lots of great support services out there and it can feel overwhelming figuring out the best fit for your needs. We can help by identifying the kinds of services which might be most useful and work with you to develop a simple plan for ongoing support.


If you’re feeling stressed or overwhelmed, you can talk it through in a series of one-on-one sessions with a professional counsellor.

In-person peer support

Get together with other carers to catch up, make connections and share stories, knowledge and experience.

Emergency respite care

If something urgent or unforeseen happens that prevents you from being able to be there for the person you support, we can make sure the person you care for will be looked after.

Online support

Carers can also access online counselling, carer forums and self-guided coaching sessions via carergateway.gov.au.

COVID-19 Update: With the current climate it is more important than ever that you have access to carer supports. Some services have been modified to limit face-to-face contact. 

How to access Carer Gateway

Our Carer Gateway team is available 6am-10pm, 7 days a week. 

To register for services, call 1800 422 737 or visit www.carergateway.gov.au for more information. 

Emergency respite is available 24 hours a day, 7 days a week by calling 1800 422 737.

Carers can also request a call back.

Who delivers these services? 

Wellways Australia provides Carer Gateway services in Queensland and the New South Wales regions of South West Sydney and Nepean Blue Mountains with its consortia partners:


Useful links


Carer Gateway is a national service funded by the Australian Government.

Wellways and Carer Gateway co-brand logo