The Wellways Participant Handbook provides participants and families with important information on their rights and responsibilities.
Developed in collaboration with the Wellways National Consumer and Carer Advisory Committee, the Handbook explains how Wellways promotes and safeguards people’s rights. This includes in the areas of quality service provision, choice and control, respect and identity, safety, involving others, privacy and confidentiality, making a complaint and giving feedback. It also provides information on participant responsibilities and how people can have a say and get involved in the organisation.
A Handbook is given to each participant of a Wellways service. Support is provided by staff, peer workers and our Helpline to increase participant understanding and awareness of their rights.